How to:
Purchase a $4 return label and print it at home, or mail it yourself using your own mailing label.
PURCHASE RETURN LABEL HERE
📦 Return Policies
- 30-Day Window: Some items can be returned within 30 days of delivery.
- Holiday Orders: Christmas and Valentine’s Day gifts can be returned up to 30 days after the holiday.
- Condition: Items must be unused, unworn, and in original packaging. ($3 fee if packaging is missing.)
- Final Sale Items: Earrings, engraved items, and clearance pieces cannot be returned.
🚚 Shipping Info
- Customers are responsible for return shipping (unless we made a mistake).
- We recommend USPS Ground Shipping for the most affordable option.
- Returns must be shipped in a bubble mailer (feel free to reuse our packaging).
📝 What to Include
- Include your packing slip with the return.
- No packing slip? Just write your order info (name, order number, email) on a note.
📍 Ship To
Modern Out, LLC
ATTN: Returns
4801 Line Ave STE 7
Shreveport, LA 71106⏱ Returns are processed within 1–2 business days after we receive your package.
❓ Questions? Contact us.
📦 Exchange Policies
- 30-Day Window: Most items can be exchanged within 30 days of delivery.
- Holiday Orders: Christmas and Valentine’s Day gifts can be exchanged up to 30 days after the holiday.
- Condition: Items must be unused, unworn, and in original packaging. ($3 fee if packaging is missing.)
- Final Sale Items: Earrings, engraved items, and clearance pieces cannot be exchanged.
🚚 Shipping Info
- Customers are responsible for exchange shipping (unless we made a mistake).
- We recommend USPS Ground Shipping for the most affordable option.
- Exchanges must be shipped in a bubble mailer (feel free to reuse our packaging).
📝 What to Include
- Include your packing slip with the exchange.
- No packing slip? Just write your order info (name, order number, email) on a legible note.
- When exchanging, make sure the item you want is in stock. Contact us to confirm if you haven't.
- Write the new item details on your packing slip or note.
📍 Ship To
Modern Out, LLC
ATTN: Exchanges
4801 Line Ave STE 7
Shreveport, LA 71106⏱ Exchanges are processed within 1–2 business days after we receive your package.
❓ Questions? Contact us.
💎 Warranty Policy
- Most jewelry comes with a limited lifetime warranty.
- If your item is faulty or we made a mistake, we’ll replace it.
- Warranty also covers accidental breakage (like a chain getting pulled or caught).
❌ Not Covered:
- Lost or stolen items
- Clearance items
- Normal wear & tear (scratches, scuffs, etc.)
📸 Warranty Requirements:
- Photo proof of the damage is required.
- Within 100 days of delivery: we cover shipping for repairs.
- After 100 days: repairs are still free, but customer pays shipping.
- Limit: 2 warranty claims per item.
If you need help, please contact us with a photo of your item and we’ll take care of you.