Portal
Make a return, exchange or issue a warranty claim inside our portal. If you do not want to use our new forms directly below, you can scroll down for the "classic" way to make a return or exchange. Classic is required for international orders.
Return request
Request to purchase a return label to print at home instead of going to the post office.
Exchange form
Let us know you are submitting an exchange in the mail with your order information.
Warranty claim
Having an issue with your order? Submit a warranty claim with an attached photo.
CLASSIC RETURN
All qualifying* items are able to be returned or exchanged within 30 days from original delivered date. Christmas and Valentines Day orders can be returned or exchanged 30 days after the holiday. Items must be in their original unused and unworn condition with original packaging ($3 fee if not).
*Earrings, engraved and clearance items are FINAL SALE - they cannot be returned or exchanged.
Because we are a small business, we do not provide free return shipping labels. Buyer is responsible for all return shipping costs unless there was an error on our end. We recommend USPS Ground Shipping for your cheapest option. Returns must be shipped in a proper bubble mailer - reuse our packaging if you can. Please ship the original Packing Slip that came with your order with your return. If you do not have the packing slip, please write all of your order information on a note inside your return for smooth processing.
Return your package to our office address:
Modern Out, LLC
ATTN: Returns
4801 Line Ave STE 7
Shreveport, LA 71106
Returns can take 1 to 2 business days to process after it gets delivered to our office. If the above instructions aren't followed, it may delay your return even longer. By sending your return you agree to all of the above. We have the right to reject any return that does not follow the above instructions.
If you have any questions, please contact us.
CLASSIC EXCHANGE
All qualifying* items are able to be returned or exchanged within 30 days from original delivered date. Christmas and Valentines Day orders can be returned or exchanged 30 days after the holiday. Items must be in their original unused and unworn condition with original packaging ($3 fee if not).
*Earrings, engraved and clearance items are FINAL SALE - they cannot be returned or exchanged.
Because we are a small business, we do not provide free return shipping labels. Buyer is responsible for all return shipping costs unless there was an error on our end. We recommend USPS Ground Shipping for your cheapest option. Exchanges must be shipped in a proper bubble mailer - reuse our packaging if you can. Please ship the original Packing Slip that came with your order with your exchange. If you do not have the packing slip, please write all of your order information on a note inside your exchange for smooth processing.
Please make sure the product you are wanting to exchange with is in stock and available. Contact us to make sure if you haven't already. Write what you are exchanging with on your original packing slip or a note inside your exchange.
Ship your exchange to our office address:
Modern Out, LLC
ATTN: Exchanges
4801 Line Ave STE 7
Shreveport, LA 71106
Exchanges can take 1 to 2 business days to process after it gets delivered to our office. If the above instructions aren't followed, it may delay your exchange even longer. By sending your exchange you agree to all of the above. We have the right to reject any return that does not follow the above instructions.
If you have any questions, please contact us.
WARRANTY CLAIM
Most of our steel jewelry designs have a Limited Lifetime Guarantee. We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us for a replacement or a full refund. Our warranty also covers any accidental breakage that may occur. We take pride in our handcrafted items and triple check the quality and strength before it leaves our doors. But, we are aware that mistakes and accidents happen - babies pull on necklaces, bracelets get caught on things, and so on. Most jewelry contains delicate components. Please contact us to start your warranty claim - once we respond to your initial claim message, you then will be able to attach a photo inside your email.
Warranty does not cover:
- Lost or stolen items
- Chemical damage
- Clearance/Final stock
In order for your warranty claim to be accepted, we will ask for photo proof of any damage. Normal wear and tear is not considered faulty (scratches, scuffs, etc) and will not be accepted in a warranty claim.
If you experience any damages within 100 days from delivery date, we will pay for shipping to repair the item. After 100 days, this will be considered accidental breakage on the customers end (because of wear and tear) so the customer is responsible for all shipping charges - the item will still be repaired for free. Shipping charges are paid to the shipping companies, we make no money on shipping costs. International claims are all subject to shipping fees no matter the time frame.
Warranty claims are limited to 2 claims in a products lifetime. We cannot be held responsible for continuous negligence towards jewelry care.
If you are experiencing any rare breakage towards your purchase please contact us to let us know. Please have a photo ready of your item so your warranty claim can go through. We will be happy to help you.
All qualifying* items are able to be returned or exchanged within 30 days from original delivered date. Christmas and Valentines Day orders can be returned or exchanged 30 days after the holiday. Items must be in their original unused and unworn condition with original packaging ($3 fee if not).
*Earrings, engraved and clearance items are FINAL SALE - they cannot be returned or exchanged.
Because we are a small business, we do not provide free return shipping labels. Buyer is responsible for all return shipping costs unless there was an error on our end. We recommend USPS Ground Shipping for your cheapest option. Returns must be shipped in a proper bubble mailer - reuse our packaging if you can. Please ship the original Packing Slip that came with your order with your return. If you do not have the packing slip, please write all of your order information on a note inside your return for smooth processing.
Return your package to our office address:
Modern Out, LLC
ATTN: Returns
4801 Line Ave STE 7
Shreveport, LA 71106
Returns can take 1 to 2 business days to process after it gets delivered to our office. If the above instructions aren't followed, it may delay your return even longer. By sending your return you agree to all of the above. We have the right to reject any return that does not follow the above instructions.
If you have any questions, please contact us.
All qualifying* items are able to be returned or exchanged within 30 days from original delivered date. Christmas and Valentines Day orders can be returned or exchanged 30 days after the holiday. Items must be in their original unused and unworn condition with original packaging ($3 fee if not).
*Earrings, engraved and clearance items are FINAL SALE - they cannot be returned or exchanged.
Because we are a small business, we do not provide free return shipping labels. Buyer is responsible for all return shipping costs unless there was an error on our end. We recommend USPS Ground Shipping for your cheapest option. Exchanges must be shipped in a proper bubble mailer - reuse our packaging if you can. Please ship the original Packing Slip that came with your order with your exchange. If you do not have the packing slip, please write all of your order information on a note inside your exchange for smooth processing.
Please make sure the product you are wanting to exchange with is in stock and available. Contact us to make sure if you haven't already. Write what you are exchanging with on your original packing slip or a note inside your exchange.
Ship your exchange to our office address:
Modern Out, LLC
ATTN: Exchanges
4801 Line Ave STE 7
Shreveport, LA 71106
Exchanges can take 1 to 2 business days to process after it gets delivered to our office. If the above instructions aren't followed, it may delay your exchange even longer. By sending your exchange you agree to all of the above. We have the right to reject any return that does not follow the above instructions.
If you have any questions, please contact us.
Most of our steel jewelry designs have a Limited Lifetime Guarantee. We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us for a replacement or a full refund. Our warranty also covers any accidental breakage that may occur. We take pride in our handcrafted items and triple check the quality and strength before it leaves our doors. But, we are aware that mistakes and accidents happen - babies pull on necklaces, bracelets get caught on things, and so on. Most jewelry contains delicate components. Please contact us to start your warranty claim - once we respond to your initial claim message, you then will be able to attach a photo inside your email.
Warranty does not cover:
- Lost or stolen items
- Chemical damage
- Clearance/Final stock
In order for your warranty claim to be accepted, we will ask for photo proof of any damage. Normal wear and tear is not considered faulty (scratches, scuffs, etc) and will not be accepted in a warranty claim.
If you experience any damages within 100 days from delivery date, we will pay for shipping to repair the item. After 100 days, this will be considered accidental breakage on the customers end (because of wear and tear) so the customer is responsible for all shipping charges - the item will still be repaired for free. Shipping charges are paid to the shipping companies, we make no money on shipping costs. International claims are all subject to shipping fees no matter the time frame.
Warranty claims are limited to 2 claims in a products lifetime. We cannot be held responsible for continuous negligence towards jewelry care.
If you are experiencing any rare breakage towards your purchase please contact us to let us know. Please have a photo ready of your item so your warranty claim can go through. We will be happy to help you.