Purchase a $4 return label and print it at home, or mail it yourself using your own mailing label.

PURCHASE RETURN LABEL HERE

📦 Return Policies

• 30-Day Window: Some items can be returned within 30 days of delivery.
• Holiday Orders: Christmas and Valentine’s Day gifts can be returned up to 30 days after the holiday.
• Condition: Items must be unused, unworn, and in original packaging. ($3 fee if packaging is missing.)
• Final Sale Items: Earrings, engraved items, and clearance pieces cannot be returned.

🚚 Shipping Info

• Customers are responsible for return shipping (unless we made a mistake).
• We recommend USPS Ground Shipping for the most affordable option.
• Returns must be shipped in a bubble mailer (feel free to reuse our packaging).

📝 What to Include

• Include your packing slip with the return.
• No packing slip? Just write your order info (name, order number, email) on a note.

📍 Ship To

Modern Out, LLC
ATTN: Returns
4801 Line Ave STE 7
Shreveport, LA 71106

⏱ Returns are processed within 1–2 business days after we receive your package.

❓ Questions? Contact us.

📦 Exchange Policies

• 30-Day Window: Most items can be exchanged within 30 days of delivery.
• Holiday Orders: Christmas and Valentine’s Day gifts can be exchanged up to 30 days after the holiday.
• Condition: Items must be unused, unworn, and in original packaging. ($3 fee if packaging is missing.)
• Final Sale Items: Earrings, engraved items, and clearance pieces cannot be exchanged.

🚚 Shipping Info

• Customers are responsible for exchange shipping (unless we made a mistake).
• We recommend USPS Ground Shipping for the most affordable option.
• Exchanges must be shipped in a bubble mailer (feel free to reuse our packaging).

📝 What to Include

• Include your packing slip with the exchange.
• No packing slip? Just write your order info (name, order number, email) on a legible note.
• When exchanging, make sure the item you want is in stock. Contact us to confirm if you haven't.
• Write the new item details on your packing slip or note.

📍 Ship To

Modern Out, LLC
ATTN: Exchanges
4801 Line Ave STE 7
Shreveport, LA 71106

⏱ Exchanges are processed within 1–2 business days after we receive your package.

❓ Questions? Contact us.

💎 Warranty Policy

• Most jewelry comes with a limited lifetime warranty.
• If your item is faulty or we made a mistake, we’ll replace it.
• Warranty also covers accidental breakage (like a chain getting pulled or caught).

❌ Not Covered:

• Lost or stolen items
• Clearance items
• Normal wear & tear (scratches, scuffs, etc.)

📸 Warranty Requirements:

• Photo proof of the damage is required.
• Within 100 days of delivery: we cover shipping for repairs.
• After 100 days: repairs are still free, but customer pays shipping.
• Limit: 2 warranty claims per item.

If you need help, please contact us with a photo of your item and we’ll take care of you.