Purchase a $4 return label (USPS) and print it at home, or mail it yourself using your own mailing label from the carrier of your choice. To use one of our labels to purchase and print, click the link below:

➡️ PURCHASE RETURN LABEL HERE

If you want to use your own label from the shipping carrier of your choice, follow the shipping instructions below.

📦 Return Policies

• 30-Day Window: Some items can be returned within 30 days of delivery.
• Holiday Orders: Christmas and Valentine’s Day gifts can be returned up to 30 days after the holiday.
• Condition: Items must be unused, unworn, and in original packaging. ($3 fee if packaging is missing.)
• Final Sale Items: Earrings, engraved items, and clearance pieces cannot be returned.

🚚 Shipping Info

• Customers are responsible for return shipping (unless we made a mistake).
• We recommend USPS Ground Shipping for the most affordable option.
• Returns must be shipped in a bubble mailer (feel free to reuse our packaging).

📝 What to Include

• Include your packing slip with the return.
• No packing slip? Just write your order info (name, order number, email) on a note.

📍 Ship To

Modern Out, LLC
ATTN: Returns
4801 Line Ave STE 7
Shreveport, LA 71106

⏱ Returns are processed within 1–2 business days after we receive your package.

❓ Questions? Contact us.

📦 Exchange Policies

• 30-Day Window: Most items can be exchanged within 30 days of delivery.
• Holiday Orders: Christmas and Valentine’s Day gifts can be exchanged up to 30 days after the holiday.
• Condition: Items must be unused, unworn, and in original packaging. ($3 fee if packaging is missing.)
• Final Sale Items: Earrings, engraved items, and clearance pieces cannot be exchanged.

🚚 Shipping Info

• Customers are responsible for exchange shipping (unless we made a mistake).
• We recommend USPS Ground Shipping for the most affordable option.
• Exchanges must be shipped in a bubble mailer (feel free to reuse our packaging).

📝 What to Include

• Include your packing slip with the exchange.
• No packing slip? Just write your order info (name, order number, email) on a legible note.
• When exchanging, make sure the item you want is in stock. Contact us to confirm if you haven't.
• Write the new item details on your packing slip or note.

📍 Ship To

Modern Out, LLC
ATTN: Exchanges
4801 Line Ave STE 7
Shreveport, LA 71106

⏱ Exchanges are processed within 1–2 business days after we receive your package.

❓ Questions? Contact us.

💎 Warranty Policy

• Most jewelry comes with a limited lifetime warranty.
• If your item is faulty or we made a mistake, we’ll replace it.
• Warranty also covers accidental breakage (like a chain getting pulled or caught).

❌ Not Covered:

• Lost or stolen items
• Clearance items
• Normal wear & tear (scratches, scuffs, etc.)

📸 Warranty Requirements:

• Photo proof of the damage is required.
• Within 100 days of delivery: we cover shipping for repairs.
• After 100 days: repairs are still free, but customer pays shipping.
• Limit: 2 warranty claims per item.

If you need help, please contact us with a photo of your item and we’ll take care of you.