When did Modern Out start?
In 2012 we started Rustic Brand which the name changed in 2016 to Modern Out.
Where did the name come from?
Modern Out signifies the modern day life. Today, we are all rooting for equality whether it be about race, gender, or sexual orientation. We like to think of our brand as a gender-neutral label. Modern Out supports anyone and everyone.
Where are you located?
Modern Out headquarters is located in Marshall, Texas - USA.
Do you have a retail store?
Currently we do not have a physical retail store. We want to keep our focus on affordable merchandise so we keep our costs as low as possible. We are currently reachable by millions of people on the internet. We do have a physical office and warehouse where we answer customer emails, craft, ship, and design.
What are your hours of operation?
Monday through Friday - 10am to 6pm (central USA time). Weekends we are closed. We work hard for our weekends.
How do I leave my custom request for my order?
In your shopping cart you will see a "Special Instructions" box below your items. Please type any custom requests you have for your purchase. Please keep in mind that all personalized jewelry have limitations. You can check the character limit of each product in the description part of the item's page. If requests are too long then your customization may get cut short so please pay attention to the character limits.
If there are no custom request in your orders, then you will receive the exact product shown in the main photo. If you have any questions please contact our customer support.
How long will it take for my order to be done?
Majority of our products are made to order by human hands. All orders will take 2 to 4 business days before shipping to process. Please keep in mind that during gift giving holidays this could lengthen the processing time to around 7 business days or more due to high volume of sales.
What forms of payment do you accept?
We accept all major credit cards - Visa, MasterCard, Discover, and American Express.
Do you accept PayPal?
Yes, we now accept PayPal, Apple Pay and now Amazon Pay for your convenience.
When do I pay for my order?
You pay as soon as you checkout. All orders must be paid for in full before we proceed with the order. We do not accept checks or money orders.
Shipping & Handling
What countries do you ship to?
We ship to nearly everywhere in the world. So far, we have shipped jewlery to 47 countries.
How much are shipping charges?
During checkout you will be able to see the shipping charges once you enter your destination.
What do you ship in?
We ship in black waterproof bubble mailers and small to medium size boxes depending on what you order. We are currently testing out larger shipping boxes and getting rid of the plastic mailers.
How long will my order take to be delivered to me?
All of our products are made to order. All orders will take 2 to 4 business days to process before shipping them out. Orders during any gift giving holiday like Christmas, Valentine's Day, Mother's Day, Father's Day, etc. will take around 7 business days to process before shipping them out. Weekends are not considered business days.
First class - 3 to 10 business days .
Priority shipping - 2 to 3 business days.
First class - 1 to 6 weeks - depending on your countries location and customs.
Priority shipping - we currently do not support priority international.
Will my order have additional custom fees?
If you live in the USA, no. If you live outside the USA, possibly. All countries vary with custom fees. We do not have control over this. We recommend using this before ordering to check out your duty fees. We do not cover import fees.
How do I track my order?
Once your package ships you will receive an email with your tracking information. Please wait 24 hours for the tracking to update.
My order says it was "delivered" but it wasn't. What do I do?
If your package shows "delivered" in the tracking but hasn't shown up yet then please wait a few days after the initial delivery date - sometimes it's just a miss scan. Make sure you have given the correct address at checkout. If the package still hasn't shown up, please check with all household members and neighbors. If you still cannot find the package you will need to call your main post office with your tracking information so they can locate the GPS coordinates of your "delivery" scan. If it was at your address, then you may have been a victim of mail theft. You then will need to file a stolen mail report at your post office and also file a police report so they will know there is mail theft in your area. We are not responsible for mail once it shows "delivered." This is now in the hands of the United States Postal Service and their insurance guidelines.
I accidentally gave the wrong address at checkout. What do I do?
Keep in mind the customer is responsible for the all information given during checkout. We are is no way of knowing if your information is correct or not. If your order has not been shipped out yet then we can change your address information on your ticket. Just contact our customer support. If your package has already been shipped out and if it is eventually sent back to our studio we will contact you and send an invoice for additional shipping and handling charges.
Returns & Exchanges
What is your return policy?
All in all we want you happy with your purchase and experience at Modern Out.
There are no returns or exchanges on personalized or custom sized items. These are made just for you and nobody else.
On all items that are not customized, you have 14 days from the delivery date to return it back to Modern Out headquarters. All items must be in it original and re-sellable condition otherwise it will be rejected for a refund or exchange.
Send your returns or exchanges (with a note) to our headquarters:
4311 Elysian Fields Ave
Marshall, TX 75672
Do you refund shipping?
No. That is paid to the United States Postal Service which they do not refund shipping charges even if they lose or damage a package. All shipping charges are the responsibility of the buyer. This also includes return shipping.
Can I cancel my order?
Yes, please cancel right after you order. Depending on the time of year, your order may start it's crafting stage on the same day of purchase. Once crafting has begun, your order cannot be canceled and will be shipped out on schedule.
Do I need to buy insurance when I ship my order back?
Yes, all return packages must have insurance incase the package is lost or damaged. If insurance is not purchased and your return package never makes it to Modern Out headquarters, or is damaged, then there's nothing we can do.
Do I need to send a note with my return?
Yes, all return packages must include a note as to why you are sending your package back even if you've already talked to customer support about it. Please include the order # as well. If no note or information is given then your return or exchange cannot be processed.
I am needing a different sized shirt. What do I do?
Please contact customer support first to insure we have the size you need in stock.
I gave you the wrong wrist size and/or wrong personalization. What do I do?
In some cases we can salvage the wrong size bracelet but we cannot undo custom stamping. Additional charges for extra materials and services may apply. Please contact customer support over this issue.
How do I find out what an item is made of?
All product listings will inform you of the metal, fabric, etc. that they are made of. We are not responsible for metal allergies.
Can I shower with my jewelry on?
Overall we prefer you to not bathe or swim with our products on for longer lasting quality. Anything "plated" or leather should never be around water. Stainless steel and titanium components are okay.
How long does plated jewelry last?
Plated jewelry is not meant for everyday wear. Water, oily skin, sweat, etc. can allow the plating to fade overtime. Everyone has different pH levels in their skin. Some may experience quicker tarnishing than others depending on their personal body chemistry. This is beyond our control. Please wear plated jewelry over clothing and keep dry if you experience these problems.
How do I adjust my nylon rope bracelet?
To make the rope bracelet smaller, grab the knot with one hand and the end of the loop with the other then pull to make the loop larger which will make the bracelet shorter. To make the rope bracelet longer, grab the knot with one hand and the middle of the bracelet with the other then pull the paracord making the loop smaller. This makes the bracelet longer.
Can I have the back personalized as well?
In most cases, no. Sometimes personalizing the back can disfigure the front. Please contact customer support with the link to the product you are referring to. Please note that additional charges may apply if customizing the back is acceptable.
How do I measure my wrist for a custom bracelet?
The best way to measure your wrist is with a fabric tape measure. The measurement should be taken at the smallest part of the wrist between the hand and wrist bone. If you don't have a fabric tape measure, you can use string and a ruler. You will need to wrap the string around your wrist and measure it. After you measure it, cut it to the length you measured. Wrap it around again and make sure that it is a perfect (not loose) fit. If it is loose and overlaps, cut again and double check, then send us the final measurement. For custom wrist sizes we add a little extra length for comfort so do not over size otherwise your custom bracelet will be too large. For bracelet sizes, if your wrist is 7.5 inches then select a bracelet size 8 or 8.5" depending on your comfort.
How do I figure out my morse code request?
Figuring out morse code is very simple, just check out our chart here. Please be aware that morse code is longer than the alphabet. Please check the items description for morse code character limits.
What are Flash Sales?
Flash Sales are current sales that take place for only a certain amount of time. Our Flash Sales consists of already on sale items plus additional items that are not usually on sale. Also, our Flash Sales usually have another additional coupon code to add during checkout. To know when a Flash Sale will be live, sign up for our newsletter at the bottom of this page.
Jewelry care instructions.
It is important to us that our products maintain their quality throughout the years. Clean your Modern Out products as often as needed using a polishing cloth to reduce tarnishing in order to ensure that your item is kept in it's best condition.
Due to the nature of raw brass, bronze, and copper used for our chains and other components, you may see slight variations in the color on particular styles. Keep in mind that due to the personal pH levels of an individual’s skin, jewelry may tarnish more quickly for some than for others. This is out of our control.
For more help on jewelry care, you can visit our jewelry care page here.
Know your metals.
Aluminum is the lightest material we use, but it doesn’t sacrifice on strength. This particular aluminum alloy has an excellent strength to density ratio—it’s the same alloy used in transportation applications, lacrosse sticks, camping utensils, and anything else that needs to be lightweight yet strong. It’s also shiny and playful and tarnish resistant.
Stainless Steel is popular for it’s high strength and corrosion resistance. Stainless steel feels substantial in your hand and around your neck. It’s softer than titanium and aluminum, but still virtually indestructible. Stainless steel is hypoalerginc which is great for those who have sensitive skin.
Brass is bright and attractive, and even more than stainless steel, it carries a substantial heft. Brass is our favorite metal to play with and has long been a popular metal due to its workability and durability. It’s been used since prehistory—the Roman period saw intentional production of brass via cementation of metallic copper and zinc. It’s a majestic, even monumental, metal. We polish each brass product until it glows before it leaves our workshop, and it develops an attractive patina over time.
Titanium is one of the most expensive metal that we use for our products. It feels magically light, but it’s incredibly hard—twice as hard as aluminum. In fact, it has the highest strength-to-density ratio of all known metals. It’s completely corrosion resistant, and has excellent biocompatibility, making it essential for surgical applications. It’s a magnificent, lustrous, metal and even more hypoallergenic than stainless steel.