Customer Help

Thanks for viewing our Customer Help section. Below you can view our most asked about subjects.

Modern Out is a jewelry company based around mostly masculine designs that started in October of 2012. 

MODERN OUT - A modernist brand that believes in modern day qualities while featuring a modern aesthetic on products dealing with accessories, apparel and skin care.

Starting March 2020 with every item sold here at Modern Out, one meal will be donated to a orphaned child associated with Rice Bowls.

We have currently donated over 12,000 meals - updated June 2021.

We are located in the beautifully cultured state of Louisiana, USA.

Yes, you can find out more information here.

Shipping / Production

Here you can better understand our shipping policies and production times.

Orders will leave our office in 1 to 2 business days. Weekends are not considered business days.

Domestic Shipping

Free Shipping - 3 to 10 business days.

Priority Shipping - 3 to 4 business days.

UPS Ground - 3 to 10 business day

UPS Select - 3 to 4 business days

International Shipping

Standard Shipping - 1 to 6 weeks - depending on your location.

Priority Shipping - we currently do not support priority international.

*TAKE NOTE* Free Shipping is great but it is not insured. Please select Free Shipping + Insurance or Priority Shipping if you'd like your package insured in case the post office damages or makes a mistake beyond our control.

We ship worldwide from Louisiana, USA.

Please be aware that international orders outside of the US may have duty/tax fees when picking up your package. To check, use this duty calculator here.

Returns / Exchanges

Get to know our headache free returns and exchange policies.

Jewelry: All personalized, sale, and earrings are final sale and cannot be returned or exchanged.

All orders must be returned within 14 days from original delivery date.

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Apparel: All apparel must be unworn and unwashed.

All orders must be returned within 14 days from original delivery date.

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Skin Care: Skin care products are apart of our 30 day money back guarantee. If you are unhappy with your purchase, send back within 30 days of your delivery date to receive a refund. Returns placed in the mail after 30 days will be denied.

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Any qualifying exchange can be processed with your original invoice that came with your order. Fill out the exchange information on the invoice and submit your exchange back to our office.

Product exchanges must be unworn and unused.

Exchanges take 1 to 2 business days to process once delivered to our office.

Return shipping cost to our office is the responsibility of the customer but we offer complimentary shipping back to the customer (USA only).

Order cancellations must be made before items ship.

Personalized items cannot be canceled or changed if production process has begun.

If you notice you made an error with your order, please contact us right away.

Skin care products are apart of our 30 day money back guarantee. If you are unhappy with your purchase, send back within 30 days of your delivery date to receive a refund. Returns placed in the mail after 30 days will be denied.

Products

View helpful information about jewelry care, warranties, and more.

All of our jewelry items have a lifetime warranty. We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us for a replacement or a full refund. Our warranty also covers any accidental breakage that may occur. We take pride in our handcrafted items and triple check the quality and strength before it leaves our doors. But, we are aware that mistakes and accidents happen - babies pull on necklaces, bracelets get caught on things, and so on. Please contact us to file a warranty claim.

Our warranty does not cover water damage. We have it listed in multiple places (product listings, invoices, policies, and even a jewelry care card with every order) that all jewelry must be kept dry. Sweat and oily/acidic skin can also damage plated metals which is out of our control.

If you are experiencing any rare breakage towards your purchase please contact us to let us know. Please have a photo ready of your item so your warranty claim can go through. We will be happy to help you.

Apparel and skin care are not covered under warranty.

For longer lasting quality, please keep all plated jewelry completely dry. Remove all plated jewelry before bathing swimming and exercising. Keep plated and gold filled jewelry away from chemicals in colognes, lotions, cleaners, soaps, and pools. These chemicals can be corrosive over time and can harm the plating and color of the product. Please gently clean with warm water if your items come across any of these products. Store plated jewelry in a cool, dry place when not being worn. Our black jewelry boxes that comes with your order are perfect for storage and travel. Stainless steel jewelry is okay to get wet and is tarnish resistant. You can view the materials of each product in the description part of the website. Water/chemical damage is not covered in our Warranty.

Our skin care is made of natural, organic, and peptide ingredients which are all highly hydrating and safe for all skin types. Please view ingredients before applying to skin if you are allergic to anything. If you experience any irritation discontinue use.