Warranty does not cover:
- Lost or stolen items
- Water / chemical damage
- Skin care
In order for your warranty claim to be accepted, we will ask for photo proof of any damage. Normal wear and tear is not considered faulty (scratches, scuffs, etc) and will not be accepted in a warranty claim.
If you experience any damages within 100 days from delivery date, we will pay for shipping to repair the item. After 100 days, this will be considered accidental breakage on the customers end (because of wear and tear) so the customer is responsible for all shipping charges - the item will still be repaired for free. Shipping charges are paid to the shipping companies, we make no money on shipping costs.
Warranty claims are limited to 2 claims in a products lifetime. We cannot be held responsible for continuous negligence towards jewelry care.
If you are experiencing any rare breakage towards your purchase please contact us to let us know. Please have a photo ready of your item so your warranty claim can go through. We will be happy to help you.