All of our jewelry items have a lifetime warranty. We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us for a replacement or a full refund. Our warranty also covers any accidental breakage that may occur. We take pride in our handcrafted items and triple check the quality and strength before it leaves our doors. But, we are aware that mistakes and accidents happen - babies pull on necklaces, bracelets get caught on things, and so on. Please contact us to file a warranty claim.
Our warranty does not cover water damage. We have it listed in multiple places (product listings, invoices, policies, and even a jewelry care card with every order) that all non-stainless and plated jewelry must be kept dry. Sweat and oily/acidic skin can also damage plated metals which is out of our control.
Warranty does not cover:
- Lost or stolen items
- Water damage
- Skin care
If you are experiencing any rare breakage towards your purchase please contact us to let us know. Please have a photo ready of your item so your warranty claim can go through. We will be happy to help you.