At Modern Out, we stand behind the quality of our steel jewelry. Every piece is carefully designed, handcrafted, and inspected before it leaves our studio. While we hold our quality control to a high standard, we also know that accidents and rare defects can happen. That’s why most of our designs are protected by a Limited Lifetime Guarantee.

What’s Covered

• Faulty products: If an item arrives defective or we send the wrong order by mistake, we’ll replace it or issue a full refund.
• Accidental breakage: Jewelry can go through a lot—babies tugging necklaces, bracelets getting caught, everyday mishaps. If your piece breaks, we’ll repair or replace it under our warranty.

Quality Promise

We take pride in each handcrafted piece and triple-check durability before shipping. Our goal is to ensure your jewelry lasts for years—but we also know life happens.

Submitting a Claim

To start a claim, simply contact us. After we respond to your initial message, you’ll be able to attach a photo of the damage in your email. Photo proof is required to move forward with any claim.

Warranty Timeline

• Within 100 days of delivery: We’ll cover the shipping costs for your repair or replacement.
• After 100 days: Repairs remain free, but shipping costs are the customer’s responsibility. These charges are paid directly to shipping providers—we do not profit from them.
• International orders: All claims are subject to shipping fees, regardless of timeline.

What’s Not Covered

• Lost or stolen items
• Normal wear and tear (scratches, scuffs, surface fading, etc.)
• Clearance or final stock items

Claim Limits

Each product is eligible for up to two warranty claims in its lifetime. Continuous negligence or failure to care for jewelry properly will not be covered.

Our Commitment

If you experience rare breakage or an issue with your jewelry, reach out to us. Have a photo of your item ready so we can process your claim quickly. We’ll always do our best to make things right.