Exchanges

You can follow the exchange guidelines on the invoice paper you received with your original order. If you no longer have the invoice, see below to exchange:

  1. All personalized items cannot be returned or exchanged (they are made only for you and cannot be resold)
  2. All custom length necklaces cannot be returned or exchanged (they are made only for you to the specific length you requested)
  3. Sale items are final and cannot be returned or exchanged

Now that that's out of the way lets get to your qualifying exchange:

  1. Item(s) must be in the original condition (not broken, no scratches, no water damage, etc.) - apparel must be unwashed and in original plastic bag.
  2. Exchanges must be in the mail within 14 days of original "delivered" date.
  3. Exchanges must include a name and return address inside the package with information on what you're needing to exchange with.
  4. Exchanges must be sent in a proper mailer for secure delivery. 
 
Our office address is:
Modern Out
ATTN: Exchanges
2800 Youree drive
Suite 210
Shreveport LA 71104
  
Returns and exchanges can take 1 to 3 business days to process after it gets delivered to our office. If the above instructions aren't followed, it may delay your return / exchange even longer. Reshipping fees may apply.