Exchanges

Here is everything you need to know about exchanges. To exchange your purchase to our warehouse, please note:

  1. All personalized items cannot be returned or exchanged (they are made only for you and cannot be resold)
  2. All custom length necklaces cannot be returned or exchanged (they are made only for you to the specific length you requested)
  3. Sale items are final and cannot be returned or exchanged

Now that that's out of the way lets get to your qualifying exchange:

  1. Item(s) must be in the original condition (not broken, no water damage, etc.)
  2. Exchanges must be in the mail within 14 days of original "delivered" date.
  3. Exchanges must include a name and return address inside the package with information on what you're needing to exchange with.
  4. Exchanges must be sent in a proper bubble mailer for secure delivery. 
Our headquarters address is:
Modern Out
ATTN: Exchanges
480 Albany Ave
Shreveport LA 71105
 
*Shipping fees may apply via PayPal invoice.
  
Returns and exchanges can take 1 to 3 business days to process after it gets delivered to our office. If the above instructions aren't followed, it may delay your return / exchange even longer.