Where do you ship to?

We ship to nearly everywhere in the world.

 

How much are shipping charges?

During checkout you will be able to see the shipping charges once you enter your destination.

 

What do you ship in?

We ship in black waterproof bubble mailers and small to medium size boxes depending on what you order.

 

How long will my order take?

All of our products are made to order. All orders will take 2 to 5 business days to process before shipping them out. Orders during any gift giving holiday like Christmas, Valentine's Day, Mother's Day, Father's Day, etc. will take around 7 business days to process before shipping them out. Weekends are not considered business days.

Domestic shipping

  • First class - 3 to 10 business days.

  • Priority shipping - 2 to 3 business days.

International shipping

  • First class - 1 to 6 weeks.

  • Priority shipping - we currently do not support priority international.

 

Will my order have additional custom fees?

If you live in the USA, no. If you live outside the USA, possibly. All countries vary with custom fees. We do not have control over this. We recommend using this before ordering to check out your duty fees. We do not cover import fees.

 

How do I track my order?

Once your package ships you will receive an email with your tracking information. Please wait 24 hours for the tracking to update.

 

My order says it was "delivered" but it wasn't. What do I do?

Please contact our customer support and we will send you more information on how we both can take care of this problem.

  

What is your return policy?

All in all we want you happy with your purchase and experience at Modern Out.

There are no returns or exchanges on personalized or custom sized items. These are made just for you and nobody else.

On all items that are not customized, you have 14 days from the delivery date to return it back to Modern Out headquarters. All items must be in it original and re-sellable condition otherwise it will be rejected for a refund or exchange.

Send your returns or exchanges (with a note) to our headquarters:

Modern Out
Attn: Returns/Exchanges
4311 Elysian Fields Ave
Marshall, TX 75672

 

Do you refund shipping?

No. That is paid to the United States Postal Service which they do not refund shipping charges even if they lose or damage a package. All shipping charges are the responsibility of the buyer. This also includes return shipping.

 

Can I cancel my order?

Yes, please cancel right after you order. Depending on the time of year, your order may start it's crafting stage on the same day of purchase. Once crafting has begun, your order cannot be canceled.

 

Do I need to buy insurance when I ship my order back?

Yes, all return packages must have insurance incase the package is lost or damaged. If insurance is not purchased and your return package never makes it to Modern Out headquarters, or is damaged, then there's nothing we can do.

 

Do I need to send a note with my return?

Yes, all return packages must include a note as to why you are sending your package back even if you've already talked to customer support about it. Please include the order # as well. 

 

I am needing a different sized shirt. How do I let you know?

Please contact customer support first to insure we have the size you need in stock.

 

I gave you the wrong wrist size and/or wrong personalization. What do I do?

Please contact customer support over this issue. In some cases we can salvage the wrong size bracelet but we cannot undo custom stamping. Additional charges for extra materials and services may apply.